Refund policy

We want customers to be satisfied with purchases made from Hemline North.

For this draft, I have set the return-request period to 30 days after delivery. If your real operating policy uses a different period, change this before publishing because the PDF requires refund terms to match actual operations.

Return Eligibility

You may request a return within 30 days after receiving your order.

To qualify for a return, the item should generally be:

Unworn and unused
In substantially the same condition as received
Free from customer-caused damage
Returned with original tags and packaging where reasonably possible

For hygiene reasons, certain items may not be eligible for return once worn or used where applicable.

How to Request a Return

Before returning an item, contact:

Email: hemlinenorth@outlook.com
Phone: +1 645-183-5196

Please provide your:

Order number
Name
Email address
Item you wish to return
Reason for the return

Please do not send a return before contacting customer service.

Return Address

All approved returns should be sent to:

Hemline North
126 Sunshine Road
Savannah, Georgia 31405
United States

The PDF specifically requires the return warehouse/address to be publicly displayed on the Return Policy page.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.

Please provide your order number and clear photographs showing the issue.

After verification, we will provide an appropriate solution, which may include replacement, refund, or other available remedy.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Your bank or payment provider may require additional time to post the refund after it has been processed.

Return Shipping

If a return is caused by an incorrect, damaged, or defective item sent by us, we will provide appropriate return instructions.

For returns due to change of mind, personal preference, or incorrect size selection by the customer, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.